We are seeking a highly motivated, detail-oriented, and customer-focused professional to join our team as a Customer Operations Specialist. This role requires excellent communication skills, strong problem-solving abilities, and the ability to multitask within a dynamic environment. You will work closely with customers, vendors, and internal teams to ensure smooth operations and exceptional service delivery.

Key Competencies & Skills:

• Customer-Oriented: Demonstrates a proactive ability to address customer needs effectively while adhering to company procedures.
• Detail-Oriented & Multitasking: Capable of managing multiple responsibilities and maintaining accuracy in a fast-paced setting.
• Exceptional Communication: Able to communicate clearly and professionally, both verbally and in writing.
• Conflict Resolution: Skilled in handling and resolving conflicts in a professional and constructive manner.
• Integrity & Trustworthiness: Exhibits honesty and credibility, maintaining high ethical standards in the workplace.
• Interpersonal Skills: Builds positive working relationships with customers, colleagues, and individuals of varied personalities and backgrounds.
• Problem-Solving Abilities: Proactively identifies challenges and implements effective solutions.
• Team Building: Encourages collaboration, fostering teamwork to achieve shared goals.
• Independent Worker: Thrives with minimal supervision, demonstrating initiative and autonomy.

Core Responsibilities:

• Receive and process customer orders via phone, email, and fax, ensuring timely and accurate entry into the system.
• Place purchase orders while verifying and confirming sale and purchase pricing details.
• Coordinate shipments with carriers, scheduling equipment and overseeing loading/unloading requirements.
• Serve as the primary point of contact for customers, providing updates on shipping schedules, pricing, product availability, shipping documentation, sample requests, and order confirmations.
• Input invoicing data into the system with precision and efficiency.
• Maintain and update the database with current information on customers, products, suppliers, and pricing.
• Collaborate across departments (warehouse, accounting, purchasing, etc.) to assist with various tasks when needed.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.